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Victims Assistance Program (VAP)

If you have any questions about Victims Assistance Program (VAP) in the Barwon South West, please visit our VAP website at

The Sexual Assault & Family Violence Centre, working together with Emma House, has commenced delivery of the Victims Assistance Program (VAP) across the Barwon South West region.

The Victims Assistance Program is a critical part of the state-wide response to all victims of crime, providing services to victims at a local level and delivered by community agencies. The Victims Assistance Program works to reduce the impacts of crime and supports victim recovery by providing practical assistance, advocacy, case management support and access to a range of services, including engagement with the criminal justice system and helping victims recover from the impact.

The Victims Assistance Program provides trauma informed services that are responsive to the complex and diverse needs of victims of reported and unreported crime against the person. Victims span across all genders, sex, race and cultural backgrounds within Victoria.


Anyone looking for support should contact the Victims of Crime Helpline, 1800 819 817, available 8am-11pm 7 days per week to be referred to their local VAP.

Services available

We will tailor our service to meet the needs of each individual requiring support through the VAP and can assist with:

  • help to make informed decisions about the support a client needs or action they wish to take (e.g. reporting a crime)
  • referrals to other services or supports
  • help with making victim impact statements, attending court proceedings, and helping clients navigate the justice system from beginning to end
  • help with VOCAT applications (compensation for criminal acts)
  • access to counselling and therapeutic related services
  • access to practical supports

Who can access this service?

Individuals can access this service if:

  • they or someone close to them has been a victim of a violent crime
  • they live, work or study in Barwon South West region
  • they have experienced a violent crime against the person in Victoria (for both reported and unreported crimes)
The Sexual Assault & Family Violence Centre acknowledges the traditional owners and custodians of the land we stand on. We are committed to working toward creating a community where all people indigenous and non-indigenous are safe, connected and empowered to live well. The Sexual Assault & Family Violence Centre recognises the diverse needs of our community and we ensure our services are inclusive of all children, young people and their families including those who are of Aboriginal and Torres Strait Islander descent, from culturally and/or linguistically diverse backgrounds, those who identify as LGBTIQ and persons living with disability. We work collaboratively with people and partner organisations who also support our diverse client group. Interpreter and translator services are available to all our clients upon request.

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