live chat LIVE CHAT
Geelong: 03 5222 4318 Wimmera: 03 5381 1211 Sexual Assault Crisis Line (24 Hours): 1800 806 292 Safe Steps (24 Hours): 1800 015 188

Web Chat


  • Welcome to our web chat support service

    This service is available Monday to Friday, 9am-5pm, connecting you with a specialist sexual assault and family violence practitioner. We encourage you to use this service for initial:

    • support for sexual assault and family violence
    • information for professionals seeking advice
    • information on how to support a family member or friend

    If you are in immediate danger, please call Police on 000

    Other ways to connect with us

    If you would prefer to talk with someone over the phone, please call 03 5222 4318 (Barwon) or 03 5381 1211 (Wimmera). If you have a general enquiry, please email [email protected] (Barwon), or [email protected] (Wimmera).

    Using chat

    Chats are anonymous and are not recorded.

    If at any time you need to end the chat, please use our Quick Exit button located at the top right hand corner of our website. When our chat has finished, there will be no record of our conversation on your device.

    While the web chat is encrypted for security purposes, if your device has been compromised, someone else could still see the chat conversation. Please ensure that you are using a safe, untampered device.

    If the chat service is cut off unexpectedly due to technical issues, please call us or restart a chat.

    When your chat has finished, to protect your privacy and safety, please exit out of the webpage. The chat will be removed immediately.

    Please note that the safety of all clients and staff at The SAFV Centre is paramount, and any aggressive or threatening behaviour will not be tolerated and will result in cessation of the chat service. For more information please see Safety, Rights and Responsibilities - SAFV (

  • Please tick the box to indicate that you acknowledge and accept the above information, and agree to client expectations as outlined in Safety, Rights and Responsibilities - SAFV ( before proceeding to our chat.
The Sexual Assault & Family Violence Centre acknowledges the traditional owners and custodians of the land we stand on. We are committed to working toward creating a community where all people indigenous and non-indigenous are safe, connected and empowered to live well. The Sexual Assault & Family Violence Centre recognises the diverse needs of our community and we ensure our services are inclusive of all children, young people and their families including those who are of Aboriginal and Torres Strait Islander descent, from culturally and/or linguistically diverse backgrounds, those who identify as LGBTIQ and persons living with disability. We work collaboratively with people and partner organisations who also support our diverse client group. Interpreter and translator services are available to all our clients upon request.

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