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Client information
Client information
We are committed to ensuring all people who access our services understand their rights and responsibilities. We encourage you to familiarise yourself with the following documents which outline our privacy statement, our client handbook with details on rights and responsibilities for clients and our staff and our client services brochure outlining our services and support.
Translator services
We recognise the diverse needs of our community and we ensure our services are inclusive of all. Interpreter and translator services are available to all our clients upon request.
Family Violence resources that have been translated are also available at family violence (healthtranslations.vic.gov.au)
Staying safe during COVID while visiting our offices
Your safety and wellbeing in the office is paramount. The following information highlights the steps we have put in place to keep you, and our staff, safe while attending our office during COVID.
Client handbook
Client video appointments
As a client, you have the option of meeting with your practitioner online via a video call. Video calling is as convenient as a phone call, with the added value of face to face communication. For more information about our video calling platform, please click here.
Feedback
We are committed to providing high quality care and services and meeting your needs. We welcome your feedback in order to refine the way we develop and deliver our services to you. This includes responding to feedback, compliments and complaints fairly and without discrimination. Any concern you raise or information you provide will not impact on the services you or your family receives. To provide feedback, please complete the Feedback form.
Privacy and personal information
We collect personal information, such as your name, age, cultural identity and contact details and some statistical information relating to you and your experience. This information helps us to understand more about the work we do, and may be used in non-identifying statistical reports.
There are a range of regulations and legal obligations which we must meet in the handling of personal information. The SAFV Centre complies with the requirements of the Privacy and Data Protection Act 2014, the Health Records Act 2001, and other legal obligations. The Children, Youth and Families Act 2005, the Child Wellbeing and Safety Act 2005 and the Family Violence Protection Act 2008 also govern the sharing of information that we hold and privacy obligations.
These Acts govern how your information is collected, held, managed, used, disclosed, transferred or destroyed.
The SAFV Centre upholds the requirements of the Freedom of Information Act 1982.
