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Geelong: 03 5222 4318 Wimmera: 03 5381 1211 Sexual Assault Crisis Line (24 Hours): 1800 806 292 Safe Steps (24 Hours): 1800 015 188

Client information

Client information

We are committed to ensuring all people who access our services understand their rights and responsibilities. We encourage you to familiarise yourself with the following documents which outline our privacy statement, our client handbook with details on rights and responsibilities for clients and our staff and our client services brochure outlining our services and support.

Translator services

We recognise the diverse needs of our community and we ensure our services are inclusive of all. Interpreter and translator services are available to all our clients upon request.

Family Violence resources that have been translated are also available at family violence (

Staying safe during COVID while visiting our offices

Your safety and wellbeing in the office is paramount. The following information highlights the steps we have put in place to keep you, and our staff, safe while attending our office during COVID.

Client handbook

Client video appointments

As a client, you have the option of meeting with your practitioner online via a video call. Video calling is as convenient as a phone call, with the added value of face to face communication. For more information about our video calling platform, please click here.


We are committed to providing high quality care and services and meeting your needs. We welcome your feedback in order to refine the way we develop and deliver our services to you. This includes responding to feedback, compliments and complaints fairly and without discrimination. Any concern you raise or information you provide will not impact on the services you or your family receives. To provide feedback, please complete the Feedback form.

Privacy and personal information

We collect personal information, such as your name, age, cultural identity and contact details and some statistical information relating to you and your experience. This information helps us to understand more about the work we do, and may be used in non-identifying statistical reports.

There are a range of regulations and legal obligations which we must meet in the handling of personal information. The SAFV Centre complies with the requirements of the Privacy and Data Protection Act 2014, the Health Records Act 2001, and other legal obligations. The Children, Youth and Families Act 2005, the Child Wellbeing and Safety Act 2005 and the Family Violence Protection Act 2008 also govern the sharing of information that we hold and privacy obligations.

These Acts govern how your information is collected, held, managed, used, disclosed, transferred or destroyed.

The SAFV Centre upholds the requirements of the Freedom of Information Act 1982.


The Sexual Assault & Family Violence Centre acknowledges the traditional owners and custodians of the land we stand on. We are committed to working toward creating a community where all people indigenous and non-indigenous are safe, connected and empowered to live well. The Sexual Assault & Family Violence Centre recognises the diverse needs of our community and we ensure our services are inclusive of all children, young people and their families including those who are of Aboriginal and Torres Strait Islander descent, from culturally and/or linguistically diverse backgrounds, those who identify as LGBTIQ and persons living with disability. We work collaboratively with people and partner organisations who also support our diverse client group. Interpreter and translator services are available to all our clients upon request.

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