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Client information

Client information

We are committed to ensuring all people who access our services understand their rights and responsibilities. We encourage you to familiarise yourself with the following documents which outline our privacy statement, our client handbook with details on rights and responsibilities for clients and our staff and our client services brochure outlining our services and support.

Client handbook

Client video appointments

As a client, you have the option of meeting with your practitioner online via a video call. Video calling is as convenient as a phone call, with the added value of face to face communication. For more information about our video calling platform, please click here.

Privacy and personal information

We collect personal information, such as your name, age, cultural identity and contact details and some statistical information relating to you and your experience. This information helps us to understand more about the work we do, and may be used in non-identifying statistical reports.

There are a range of regulations and legal obligations which we must meet in the handling of personal information. The SAFV Centre complies with the requirements of the Privacy and Data Protection Act 2014, the Health Records Act 2001, and other legal obligations. The Children, Youth and Families Act 2005, the Child Wellbeing and Safety Act 2005 and the Family Violence Protection Act 2008 also govern the sharing of information that we hold and privacy obligations.

These Acts govern how your information is collected, held, managed, used, disclosed, transferred or destroyed.

The SAFV Centre upholds the requirements of the Freedom of Information Act 1982.


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